SmartER Acquires ConciergeStat

2018-08-04 12:00:00

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Our acquisition positions SmartER to become the industry leader in post-encounter engagement.

    NEW YORK, NY, August 04, 2018 -- SmartER, a leading patient engagement technology company, today announced its acquisition of ConciergeStat, a care coordination technology company based in New York City. SmartER has acquired the software, employees, and customer contracts of ConciergeStat, which will continue to operate under the newest SmartER offering, SmartConcierge, to complete SmartER's care coordination technology platform.

SmartER was founded in 2012 by Tom Scaletta, MD and provides automated, cloud-based technology solutions to enhance patient safety and satisfaction and reduce enterprise risk and cost. The original solution, SmartContact, digitally engages patients after an emergency department (ED) or immediate care center visit to uncover next-day well-being, follow-up and service issues. SmartControl is a case management workflow solution that dramatically reduces ED over-utilization and avoidable admissions.

ConciergeStat was founded as BoardRounds in 2014 by Benjamin Jack, MD and provides a technology-enabled service for post-discharge follow-up, a strategy that now complements SmartER's growing patient engagement platform.

"The ConciergeStat software and on-site navigators add an intensive, high-touch form of patient engagement to our platform," said Dr. Scaletta, CEO of SmartER. "Our acquisition positions SmartER to become the industry leader in post-encounter engagement. When patients adhere to appropriate follow-up, outcomes improve and costs drop, which is exactly what we need to drive the healthcare equation."

Zach Cohen, CEO of ConciergeStat, also commented, "With its acquisition of ConciergeStat, SmartER's unified care coordination offering will bring hospitals and emergency departments to the cutting edge of care delivery and patient experience. SmartER is ideally positioned to help health care systems stay connected to patients in between each encounter along their journey."

The expanded business will serve hospitals worldwide.

More information about SmartER can be found on its company website:

SmartER is a technology company founded in 2012 that develops innovative, cloud-based solutions to digitally engage patients after healthcare encounters to assess well-being and uncover follow-up and service issues. This is a practice that enhances patient safety and satisfaction and reduces enterprise risk and cost. For further information, please contact us at (855) 935-5243 or [email protected].

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